About Us
Our Purpose.
Empowering
Today’s Customers
Amplifying
Customer Voices
Redefining
Experience Standards
Our Mission.
It's the era of the empowered customer, and we're on a mission to empower customers and set higher customer experience standards in the Arab World.
Our Story.
Once upon a time, there was customer who had a bad customer experience. And then a second. And then a third. That's when she decided to challenge the status quo and companies that took CX lightly. She set out on an exciting journey to hold companies accountable for their brand promises, to bring CX discussions to the table, and to redefine CX standards and expectations in the MENA region.
Companies claim to be customer-centric. We understand that they try hard to deliver the best products and services to their customers, but there seems to be an inconsistency when it comes to delivering great brand experiences.
Today’s customers have a myriad of brand options to choose from. They no longer consider a brand because of its features and benefits. Instead, they consider the brand experiences that come along with using a product or service.
Happy customers are always given a voice to share their great experiences. Companies love to flaunt testimonials from their happy customers on their website, social media pages, and even brochures. But what about unhappy customers?
A lot of companies either ignore or try to silence the voices of unhappy customers. That’s exactly why we started the CX Podium movement: to amplify those silenced voices and empower those unhappy customers.
Our Founder.
Omneya is a content strategist, copywriter, brand storyteller, and active CX advocate in the MENA region. She’s the founder of ONO Comms, CX Podium, and the Connected Content Experiences® – a proprietary marketing model that’s designed to bridge gaps and reduce friction between brands and customers.
Throughout the past 17 years, Omneya has been helping companies find their brand voice, understand their customers, and create compelling content that converts. She’s always challenging the status quo, critiquing inadequate business practices, and promoting empowerment marketing.
Our Approach.
Putting customer needs first is no longer an option, but a necessity for companies that want to stay in business. That's why we developed a three-step approach that begins with the customer, works for the customer, and ends with the customer.
01.
— We Educate
We educate customers about the customer experiences standards they should expect.
02.
— We Challenge
We challenge companies that fail customers with inadequate brand experiences.
03.
— We Empower
We empower today’s customers to get their voices heard and their expectations met .